At Hypebays, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within 5 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in original condition

• The product must be returned with original packaging and tags

• Proof of purchase (Order ID) is required
  
  

  Non-Returnable Items

  The following items are not eligible for return:

  • Used or damaged products (not caused during transit)

  • Products returned after 5 days of delivery

  • Items damaged due to misuse or improper handling
    
    

    Damaged or Wrong Products

    If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

    • Clear photos or videos of the product

    • Your Order ID

    We will review the case and assist you accordingly.
    
    

    Refunds

    • Once your return is approved and received, we will inspect the item

    • Approved refunds will be processed within 3–5 business days

    • Refunds will be issued via:

      • Bank transfer / UPI (for COD orders)

      • Original payment method (if applicable in the future)

    Shipping charges (if any) are non-refundable.
    
    

    Return Shipping

    • Customers may be required to self-ship the product to our return address

    • Return shipping charges are borne by the customer, unless the product is defective or incorrect

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    Order Cancellation

    • Orders can be cancelled before dispatch only

    • Once shipped, cancellation requests will not be accepted
      
      
      

      Policy Updates

      Hypebays reserves the right to modify this policy at any time. Changes will be updated on this page without prior notice.